Privacy Policy

1. Introduction

Trane US Medical Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We respect your privacy and are committed to protecting personally identifiable information you may provide us through our website. We have adopted this privacy policy to explain what information may be collected on our website, how we use this information, and under what circumstances we may disclose the information to third parties.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via our website includes:

Personal Data

Personally identifiable information, such as your name, email address, telephone number, and project details, that you voluntarily give to us when you:

• Request a quote or consultation
• Contact us through our website forms
• Subscribe to our newsletter
• Participate in surveys or promotions
• Apply for employment opportunities

Derivative Data

Information our servers automatically collect when you access our website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing our website.

Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access our website from a mobile device.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via our website to:

• Provide and maintain our services
• Process your project inquiries and requests
• Send you project estimates and proposals
• Respond to customer service requests
• Send you marketing and promotional communications
• Improve our website and services
• Monitor and analyze usage and trends
• Prevent fraudulent transactions and monitor against theft
• Comply with legal obligations

4. Mobile-Specific Privacy Information

5. SMS Registration Data

We clearly disclose how SMS registration data is used. Information provided during SMS registration is used to manage text messaging services, maintain records related to those services, and support practical campaign administration.

When you voluntarily provide your mobile phone number and consent to receive text messages from Trane US Medical Inc., we may collect and utilize the following types of registration data: your phone number, carrier information, message delivery details, and any responses you send via SMS. This information is strictly used to operate our text messaging services, keep accurate records of our communications with you, troubleshoot delivery issues, and administer promotional or informational campaigns you have opted into.

We treat SMS registration data with the same high level of confidentiality as all other personal information and do not use this data for any purpose not explicitly described in this policy without your additional consent.

6. Data Sharing and Transfers

Your data will not be transferred to external organizations, including as part of any business transfer. We maintain strong safeguards to prevent unauthorized access, use, or disclosure of consumer personal data.

Trane US Medical Inc. does not sell, trade, or otherwise transfer your personal information to outside parties. This prohibition includes any potential merger, acquisition, asset sale, bankruptcy, or other business transfer involving the company — your personal data will never be treated as a transferable business asset. We enforce strict internal policies and technical controls, including access restrictions, encryption where appropriate, and regular security assessments, to ensure that your information remains confidential and secure.

Limited exceptions may apply only when disclosure is required by law (e.g., to comply with a valid court order or subpoena) or to protect the vital interests of an individual. In such cases, we will take all reasonable steps to limit the scope and impact of the disclosure.

7. SMS Opt-Out

You can stop receiving text messaging campaigns at any time by following the opt-out instructions provided in the SMS messages. This opt-out process is intended to clearly explain how users can stop text messaging communications.

Please note that opting out of SMS communications will not affect non-SMS communications (such as emails or phone calls) unless you separately request removal from those channels. We process opt-out requests immediately but ask that you allow up to one (1) business day for full system-wide effect.

8. Information Sharing and Disclosure (Legal Compliance Only)

Consistent with Section 6 (Data Sharing and Transfers), we do not transfer your personal data to external organizations, including any third‑party service providers or as part of any business transfer. However, the following limited exceptions apply solely when required by law or to protect fundamental rights:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process (such as a court order, subpoena, or regulatory demand), to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. Any such disclosure is made strictly on a need‑to‑know basis and only to the extent mandated by law.

9. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, including advanced firewalls, secure socket layer (SSL) encryption, and access controls, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

If we learn of a security systems breach, we will inform you and the authorities of the occurrence of the breach in accordance with applicable law.

10. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and Update: You may review and change your personal information by contacting us.
• Opt-Out: You may opt-out of receiving marketing emails from us by following the unsubscribe link in those emails, and you may opt-out of SMS messages as described in Section 7.
• Data Deletion: You may request deletion of your personal information, subject to certain exceptions prescribed by law.
• Do Not Sell: As detailed in Sections 4 and 6, we do not sell, rent, or trade your personal information.

To exercise any of these rights, please contact us using the information provided in Section 12.

11. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.